Experience Management
Design. Deliver. Delight.
At XMscience, Experience Management (XM) is our holistic approach to elevating every stakeholder interaction. By harnessing real-time data and a human-centered methodology, we enable organizations to design, deliver, and continuously improve experiences across all touchpoints.
Through our XM program, businesses gain a powerful tool to transform feedback into actionable insights. We collect data from various sources – be it customer service, product development, employee engagement, or brand loyalty – to pinpoint areas of excellence and identify opportunities for improvement. This insight-driven approach allows companies to develop targeted strategies, prioritizing actions that will have the most significant impact on overall satisfaction.
Ultimately, our XM program isn’t just about boosting satisfaction – it’s about driving loyalty and fueling revenue growth. By creating consistently positive experiences for customers and employees alike, businesses not only increase the likelihood of repeat business but also inspire enthusiastic recommendations and lasting relationships. In essence, XM empowers organizations to adopt a more human-centered approach to decision-making while gaining valuable, real-time insights into their operational performance.
Hi, I'm Mark and I’m an Industrial-Organizational Psychologist with a passion for Experience Management (XM). I specialize in helping businesses create exceptional experiences for employees, customers, and stakeholders of every kind by leveraging data-driven insights and actionable strategies. From improving employee engagement to crafting unforgettable customer journeys, I’m dedicated to aligning human experiences with organizational success.
I believe that behind every successful organization is a commitment to understanding and enhancing the experiences of the people who drive it. Whether it’s fostering an empowering workplace culture or building brand loyalty through customer satisfaction, my mission is to enable businesses to thrive by putting people first.
When I’m not helping organizations grow, you’ll find me sharing insights on XM trends, exploring innovative solutions for engagement, or connecting with professionals who are equally passionate about creating positive change.
Let’s connect and discuss how we can turn your challenges into opportunities for success!
We believe that every interaction matters. Our customer experience (CX) strategies focus on understanding customer needs, anticipating their desires, and creating a seamless journey – from the first touchpoint to post-purchase support. By providing personalized experiences, we help your business build strong, lasting relationships that lead to repeat business and enthusiastic word-of-mouth referrals.
Happy employees are the cornerstone of a thriving organization. Our employee experience (EX) programs are designed to create an engaging and supportive work environment. Through regular feedback, strategic initiatives, and continuous improvement, we help you boost morale, reduce turnover, and foster a culture where every team member can thrive.
Managing the end-to-end experience of your product or service is critical. Our product experience (PX) approach ensures that every aspect – from design and packaging to customer support – is aligned with your brand promise. By streamlining every touchpoint, we help you create a cohesive experience that builds trust and drives satisfaction.
Your brand is more than a logo or a tagline – it’s the sum of every interaction your customers have with your company. Our brand experience (BX) strategies are focused on building a consistent, authentic brand perception across all channels. We work with you to develop guidelines and practices that reinforce your values, enhance your reputation, and differentiate your business in a competitive market.
Common Services
Just as no two businesses are alike, no two XM solutions are the same. Our XM solutions are not "off the shelf" – each strategy is uniquely designed to fit your organization’s specific challenges and opportunities. Every solution begins with a conversation—let’s explore how we can tailor our XM expertise to elevate your business.
A selection of clients...
We’ve transformed organizations of every size and across industries with proven, game-changing results. Ready to join our roster of success stories? Let’s make it happen together!
Testimonials
"I had the privilege of working with Mark for a season, and I can honestly say that he is one of the most competent, thoughtful consultants I know. As a trained Industrial-Organizational psychologist who has a passion for helping businesses drive toward success, I can confidently say that with Mark, you are in good hands. Mark has a deep understanding of research design, sample management, and advanced statistical analysis. And, though he operates at sophisticated levels, he communicates in helpful ways that his clients understand. His recommendations and interventions are evidence-based, which should give any leader hoping to achieve goal-oriented results a lot of confidence."
Garth Neufeld
"Mark brought appropriate humor and a calm demeanor to group projects that we worked on together. He is insightful and dedicated to completing his commitments with very high quality."
Tanya Boyd, PhD
"During my time as a graduate student at Seattle Pacific University, I had the immense blessing of having Mark as my mentor. On the SPU campus, Mark is a legend. He is known by faculty, staff and students as a diligent, hardworking and compassionate individual, whom has impacted the lives of many. Mark posses a sharp mind and an exceptional understanding of i/o psychology. Whether you are looking for a new professor, consultant or leader, Mark is your guy."
Zach Cook
"Mark and I have worked together on a number of projects, both on graduate school team assignments as well as on our research team for our adviser; his thoughtfulness, diligence and achievement never cease to amaze me. For example, on our first team assignment, he coordinated all aspects of the project to make sure the final product would be top-notch. He facilitated the team meetings, set the agendas, and drafted the team contract and schedule. Our final paper on which we got excellent marks is a testament to his skills and abilities. Moreover, he never comes unprepared to meetings or class and is one of those rare people who seems to not understand the notion of procrastination! Not once have I seen him unprepared and ready to fulfill his responsibilities. I would highly recommend Mark for any position he aims for."
Victoria Cambell, PhD
"Mark is easily one of the hardest working individuals I have ever had the privilege to work with. He is meticulous in making sure every aspect of a project, paper, or assignment is perfect, and does not rest until he has surpassed as many benchmarks as he can possible effect. Mark is also a highly driven business savvy professional; he is an excellent candidate for any management position as he can apply effective people strategies to real life business problems. Mark is truly gifted at leveraging the talent of those around him to make a project, team, or assignment better. Any company would be hard press to find a better human being than Mark as he is compassionate, empathetic, and a great active listener. I have no qualms about giving my full endorsement to Mark North, and I would be more than happy to discuss any questions an employer or customer may have about Mark."
Tim Broxholm
“I have had the pleasure of working with Mark on several organizational development projects where his leadership and diligent work ethic have led to quality and timely end products. Mark has the ability to focus and complete the task at hand while maintaining the larger picture and end goal. He brings a sincere yet fun element to his work with others and continually proved to be a team player. I have no reservations in Marks' skills and abilities as an I/O professional."
Liz Pavese, PhD
"Mark is intelligent and dedicated, which is a perfect combination. Beyond that, Mark is a natural problem solver and works diligently to get to the root of problems and then suggest routes to recovery. I would gladly partner with Mark at any juncture."
Jeffrey Schaller
“I had the privilege of working with and learning from Dr. Mark North through my undergraduate degree and into my work once I graduated. Dr. North was always aware of what I needed to improve both my hard and soft skills and always took the time to coach me through those improvements. I view my time and experiences with him as essential to who I am today and to the path which I am following. These experiences have helped me to see that Dr. North has a great way of helping individuals, teams, and organizations to find solutions that will help them to build on their strengths and overcome their weaknesses."
Dylan M. Jensen
Daniel Hallak, PhD
Brandon Buttars
XM Pulse
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+1 (801) 260.2320
mark@XMscience.com
Vineyard, Utah USA
